Terms and Conditions

Buying Products from the Website

Pricing Policy

We may change the prices of the products displayed on the website at any time. The prices for all the products available through the website are clearly marked in their description and are inclusive of VAT (if applicable). All prices are in Pounds Sterling.

Conclusion of Contract of Sale

The information relating to the products and relevant prices are displayed on the website for your information, this allows you to decide whether to make us an offer to purchase any such goods. When you place an order to purchase an item from the website, this represents an offer to us. Your order is only accepted by us, and the contract is concluded, when we send you an e-mail notifying you that your item(s) have been dispatched unless we have notified you that we do not accept your order or you have cancelled it. Any products on the same order which are not referenced in our dispatch e-mail do not form part of that contract.

If we cannot supply you with the product you ordered, we will not process your order and will inform you of this via email.

Method of payment

For orders placed via the website, we accept Visa, Mastercard and Maestro cards. We also accept payment via PayPal. We do not accept Visa Electron, American Express, Diner’s Club or Solo cards. When making your payment, it is imperative that you provide the information that we specify is required, for example, the cardholder’s name as it is shown on the card, and address exactly as it appears on the card statement. Your card will be debited when we confirm that we have accepted your order,

Refunds Policy

We follow a strict 14 day no quibble refund policy. This means that within 14 days of receipt we will accept your cancellation request without fuss. However, this will only apply if products have not been accessed. Please contact Sally Callow via [email protected] with your name, postcode and order number (if possible) and your preferred instruction (e.g. issue refund, etc.). Sally Callow will reply with cancellation information and instructions. If you return your product without the specified information above, it may take longer to process your return so please make sure it is included.

If you are outside of this 14 day period please contact us as, in certain circumstances, we may still accept the cancellation.

Reselling, Copyright and Trademarks

Do not resell or offer for auction Stripy Lightbulb CIC’s products without Stripy Lightbulb CIC’s’s permission.

Stripy Lightbulb CIC, Stripy Lightbulb, Stripylightbulb.com , Stripy Lightbulb CIC’s online training content, Stripy Lightbulb CIC’s ‘Lightbulb Moments’ podcast content, and Stripy Lightbulb social media content are the intellectual property of Sally Callow and as such cannot be replicated without prior permission from Stripy Lightbulb CIC.

Stripy Lightbulb CIC is Trademarked and legal action will be taken if:

  • Stripy Lightbulb CIC’s content is issued, sold, or imported inappropriately;
  • Some or all of Stripy Lightbulb’s content under copyright is used without Stripy Lightbulb CIC’s permission;
  • Stripy Lightbulb CIC’s registered design is made, offered, or sold for commercial gain;
  • A person or Company uses a Trademark that’s identical or similar to Stripy Lightbulb CIC’s registered Trademarks.